Frequently Asked Questions
Do you offer Cash on Delivery across Pakistan?+
Yes. COD is available in 200+ cities. Orders are confirmed via phone OTP and a courier verification before dispatch. The maximum COD order total is configurable in admin settings (default PKR 100,000).
Which digital payment methods are supported?+
We accept JazzCash, Easypaisa, Visa, Mastercard, and UnionPay debit/credit cards (3D-Secure protected), and direct bank transfer via Raast or IBFT.
How long does delivery take?+
Tier-1 cities (Karachi, Lahore, Islamabad, Rawalpindi) typically receive orders in 1–2 working days. Tier-2 cities take 2–4 days. Remote areas take 3–7 days.
Are your laptops genuine and warrantied locally?+
Yes. Every laptop ships with the original brand warranty serviced through Pakistani service centers — never grey-market or imported personal-use stock.
Can I get an FBR-compliant invoice?+
Yes. Business customers register with their NTN to receive FBR-compliant invoices with full sales tax breakdown.
What is your return policy?+
Most items can be returned within 7 days of delivery for a full refund or exchange, provided they are unused and in original packaging. Dead-on-arrival units are eligible for free replacement within 48 hours.
Do you ship outside Pakistan?+
Currently we ship within Pakistan only. International shipping is on the roadmap for late 2026.
How do I track my order?+
Use your order number on the /track page, or sign in with your phone OTP to see your full order history under My account → Orders.